Evaluating the performance of Al chatbots in responding to dental implant FAQs: A comparative study
AI in Dental Implant FAQ Response: A Comparative Study
This study evaluates the performance of five advanced AI chatbots (ChatGPT-01, Deepseek-R1, Google-Gemini-Advanced, Claude-3.5-Sonnet, Perplexity-Pro) in responding to 45 frequently asked questions (FAQs) about dental implant treatment. Responses were assessed by dental experts and a layperson using a 5-point Likert scale across accuracy, completeness, clarity, relevance, and consistency.
Quantifying AI's Impact in Dental Communications
The research highlights significant performance differences among chatbots, with ChatGPT-01 consistently achieving the highest scores across most criteria, particularly in relevance and consistency. Deepseek-R1 also demonstrated strong performance, especially in completeness and accuracy. These findings underscore the potential of AI chatbots to enhance patient education and streamline communication in dental practice, while also emphasizing the need for continued validation and ethical oversight.
ChatGPT-01 Mean Performance Score
Cronbach's Alpha (Inter-rater Reliability)
FAQs Evaluated
Chatbots Compared
Deep Analysis & Enterprise Applications
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Key Insights
4.96
ChatGPT-01 Achieved Highest Accuracy
Enterprise Process Flow
FAQ Selection (45 Questions)
→
Chatbot Submission (5 LLMs)
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Independent Expert Rating (5 Criteria)
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Statistical Analysis & Comparison
| Chatbot | Accuracy | Completeness | Clarity | Relevance | Consistency |
|---|---|---|---|---|---|
| ChatGPT-01 | 4.96 | 4.72 | 4.87 | 4.99 | 4.97 |
| Deepseek-R1 | 4.95 | 4.85 | 4.70 | 4.95 | 4.90 |
| Claude-3.5-Sonnet | 4.84 | 4.15 | 4.64 | 4.72 | 4.68 |
| Google Gemini Advanced | 4.45 | 3.87 | 4.33 | 4.77 | 4.48 |
| Perplexity-Pro | 4.79 | 4.15 | 4.46 | 4.64 | 4.54 |
Real-World Application Scenario: Enhancing Dental Clinic Patient Support
Scenario: Imagine a large dental clinic seeking to reduce the administrative burden of answering repetitive patient inquiries about dental implant procedures, while ensuring high-quality, consistent information is provided 24/7. Current staff spend significant time on these FAQs, diverting resources from direct patient care.
Solution: Implementing a top-performing AI chatbot, such as ChatGPT-01 or Deepseek-R1, as a first-line patient information resource via the clinic's website or patient portal. The chatbot is specifically trained and validated with clinic-approved content and monitored by dental professionals.
Outcome: The clinic observes a 30% reduction in calls related to general implant FAQs, allowing staff to focus on complex cases. Patient satisfaction scores improve due to instant, accurate, and consistent information access. The chatbot successfully handles a high volume of inquiries, demonstrating high reliability and reducing operational costs related to patient education. This also serves as a valuable tool for new staff onboarding regarding common patient queries.
99%
ChatGPT-01 Relevance Score
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